✦WHO IS JSDREAMERY?
An aspiring independent artist based in Bangkok.
Spending her freetime after full-time job working on her own artistic illustrations which she hopes to share with everyone! By shopping from this store you are supporting the artist and her small business.
✦How do Preorders work?
Preorder items are products that have not been produced or no stock. Purchase the items you want within the pre-order period. Production process may take around 7-10 days, unless there are any delays from the manufacturer I will let you know.
✦How do you ship your orders?
Domestic and International orders are shipped via Thailand Post.
- International using Epacket Plus (Includes tracking)
- Domestic using EMS.
✦How are orders packaged?
Orders are packaged with care by hand. Most items will be packaged in bubble mailers. Prints will be shipped flat. For very large order with multiple items, they may be shipped in large cardboard box or large bubble mailer.
✦Do you ship internationally?
Yes!
Here's a list of countries that Thailand Post service to: South Korea, China, Taiwan, Bhutan, Malaysia, Singapore, Hong Kong, Japan, Philippines, Indonesia, Sri Lanka, Cambodia, Germany, France, *UK, New Zealand, Russia, Australia, Greece, Denmark, Netherlands, Brazil, Poland, Finland, Spain, Sweden, Switzerland, USA, Austria, Italy, Canada, Turkey, Norway, South Africa, Hungary, Luxembourg, Romania, Slovakia, Estonia, and *Saudi Arabia.
*Now available!
If you can't find your country feel free to contact me.
✦[INTERNATIONAL ORDERS] Customs + Duty Fees
Please be aware of your customs + duty fees that may be applied to your order upon receipt. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
✦How long will my package take to arrive?
Domestic 1-3 Business Days
International shipping time can range from 1-4 weeks. Shipping may be a bit slower due to what's happening worldwide with COVID-19. However your package is still on it's way. Thank you for your patience.
✦When will my order be sent out?
Please allow 3-5 business days for me to pack orders and go to the post office. Ships every 1-2 weeks (Mon/Fri)
If you have placed an order that contains preorder items, the full order will be shipped when I have all the products ready.
If you do not wish to wait for preorder items, please make a separate order.
✦Do you accept returns/exchanges or cancellations?
All sales are final. Returns, cancellations and exchanges will not be accepted. If there is a problem with your order please contact me and I will do my best to help you out.
✦I accidentally submitted my order with the wrong address. What do I do?
Please contact me directly to @jsdreamery on IG/Twitter ASAP!!
Addresses can still be changed as long as your order has not entered the packaging and fulfillment process. If your order has shipped, I cannot make any further changes and I am not responsible for the missing orders sent to incorrect or undelivered addresses provided by the buyer.
If the order is returned to me in good condition, I will be able to re-ship your order out to you as long as the shipping fee is covered. So please check your info carefully before submitting your order.
HAPPY SHOPPING!